This Privacy Policy explains how Ash-works ("we", "us", "our") collects, uses, and protects personal information when you use our website and services. We are committed to protecting your privacy and handling your data responsibly.
Information We Collect
We collect information that you provide directly to us, including:
- Name and contact details when you submit enquiry forms
- Email address for correspondence
- Information about your course interests and learning goals
- Payment information when enrolling in courses (processed securely by third-party providers)
We also collect certain information automatically when you visit our website:
- Browser type and version
- Pages visited and time spent on our site
- Referring website addresses
- General geographic location based on IP address
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries and provide information about our courses
- To process course enrolments and manage your participation
- To send relevant updates about courses you have expressed interest in
- To improve our website and services based on usage patterns
- To comply with legal obligations
Legal Basis for Processing
We process your personal data on the following legal bases:
- Consent: When you submit a form or opt in to communications
- Contract: When processing is necessary to fulfil our obligations to you as a course participant
- Legitimate interests: For improving our services and communicating relevant information
Data Sharing
We do not sell your personal information to third parties. We may share your information with:
- Service providers who assist with our operations (payment processing, email delivery)
- Professional advisers where required
- Authorities when required by law
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Enquiry data is typically retained for two years unless you enrol in a course, in which case records are kept for the duration required by applicable regulations.
Your Rights
Under data protection laws, you have the following rights:
- Access to your personal data
- Rectification of inaccurate data
- Erasure of your data in certain circumstances
- Restriction of processing
- Data portability
- Objection to processing
To exercise any of these rights, please contact us at [email protected].
Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Ash-works
47 Westgate Lane
Sheffield S1 4DR
United Kingdom
Email: [email protected]